Privacy Policy

Last updated: 1.1.26

Introduction

Welcome to the website and services of RestaurantAI (operated by R.L.AI Ltd, Company No. 517254728) (the “Company”, “we” or “us”). This Privacy Policy describes how the Company protects privacy and uses personal information, including the information we collect about you when you use our website, our management systems, and our other products and services (together, the “Digital Services”).

RestaurantAI is an all-in-one platform for the restaurant industry, including, among other things, a point-of-sale system (POS), reservations and table management, supplier and procurement management, employee management, project and task management, marketing tools, and AI-based modules.

The Company respects the privacy of users of the Digital Services (the “User(s)” or “you”) and is committed to protecting the personal information collected about you. We recommend reading this Privacy Policy carefully and contacting us with any question using the contact details at the end of this document.

Information We Collect

Information you provide directly

Identification and contact details of business owners and their employees (full name, email, phone, address).
Payment and financial information required to process payments and bill for the services.
Employee and user details within the system, including identity verification via SMS and email for business employees.
Information provided when contacting our customer service, and the content of messages and requests you send us.
Any other information you choose to provide with your consent and at your request.

Information collected from end users (customers of the businesses)

As a company providing services to businesses, we may process the personal information of their customers, such as:

Identification and contact details (name, phone, delivery address).
Order, reservation and purchase details, including order history.
Menu preferences and dietary information, including food sensitivities and kashrut preferences.
Payment method information.
Loyalty club membership data and information on digital gifts and their redemption.
Responses to satisfaction surveys and reviews.

Information collected automatically

IP address and location data.
Usage and activity data across our systems, websites, apps and kiosks.
Sales statistics and transaction data (without full credit card details).
Logs and performance data of the systems for security and maintenance purposes.
Pages viewed and duration of use.

Purposes of Use

We, our service providers and/or our business partners will use the personal information collected for the following purposes:

Providing the services and management platforms to businesses, including operating the POS, processing orders, and managing inventory and menus.
Managing reservations and table bookings and operating the marketplace.
Managing business employees, including registration, identity verification and access permissions.
Managing projects and tasks, and managing user accounts and related actions.
Processing transactions and orders of business customers, including receipt, processing, payment and delivery.
Managing deliveries, including coordinating and tracking couriers and delivery addresses.
Operating marketing tools for businesses, including loyalty clubs, digital gifts and satisfaction surveys.
Personalizing user interfaces and improving the user experience.
Providing support, troubleshooting, and reviewing and responding to complaints or questions.
Sending notices of changes or improvements to the services and contacting you when necessary.
Analyzing data for performance reports and developing and improving our products and services.
Preventing fraud, detecting and preventing suspicious activity, and protecting the security of our systems.
Sending direct-marketing communications and/or promotional materials (subject to consent).
Complying with legal and regulatory requirements.

The Company’s Role as a Processor for Businesses

As a company providing platform services to businesses, we act as a holder/processor of a database on behalf of the businesses, as defined under the Israeli Protection of Privacy Law, 1981. Processing of the personal information of the businesses’ customers is carried out solely in accordance with the instructions of the businesses that licensed our platforms and subject to the data processing agreements signed with them. The businesses are the controllers of the database and are solely responsible for determining the purposes and manner of processing.

Data Retention

We will retain personal information for as long as necessary to provide you with the services, fulfill the purposes of use, comply with legal obligations, resolve disputes and enforce agreements, or for a longer period as required under applicable law. We may delete your personal information where we consider it no longer needed for the purposes above, subject to applicable law.

Transfer of Information to Third Parties

The Company does not sell your personal information for commercial purposes. However, we may transfer personal information to third parties in the following cases:

Disclosure to businesses – sharing personal information with the relevant business, whether by providing the information or by granting the business access to it.
Business partners, service providers and subcontractors – such as cloud, CRM, payment processing, analytics and marketing providers assisting us in providing the services.
Support services – to provide better and faster support.
Legal compliance – disclosure to legal, governmental or judicial authorities in connection with legal proceedings or as required by law.
Law enforcement – disclosure to competent authorities (police, the Privacy Protection Authority, the National Cyber Directorate, courts and others) where necessary to prevent or investigate unlawful activity.
Corporate transactions – in connection with a merger, acquisition, consolidation, sale of assets or other corporate change.
Professional advisors – lawyers, banks, accountants and other professional service providers.
Sharing with your consent – with additional third parties, subject to your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide a fast, convenient and personalized experience – for example, to enable easy login, save your preferences, improve security, and help us understand how to improve the services. Cookies are text files created by your browser at our website’s request; some are deleted when you close the browser and others are stored on your device. If you do not wish to receive cookies, you can change your browser or device settings, though disabling cookies may prevent you from using some services and features.

We may also use tools such as Google Tag Manager, Google Analytics and Facebook Pixel to monitor activity on the site based on anonymous information, in order to improve the services.

Use of Artificial Intelligence (AI)

We may use advanced technological means, such as AI-based software, to improve our services, for automation and product development, risk management, fraud detection, improving the user experience and personalizing services, including the use of chatbots and automated decision-making systems as part of the Digital Services.

Such systems are used with care for the principles of transparency, accountability and fairness, and in accordance with applicable law. The Company will not make automated decisions affecting rights without human intervention and will allow you to contact us for further information. Whenever a chatbot or automated system is used, you will be given clear notice that it is an automated system.

Your Rights and How to Exercise Them

To the extent personal information is stored in the Company’s databases, you are entitled to review it, yourself or through a duly authorized representative or guardian. We will respond as soon as possible and no later than 30 days from the date of your request. If, after reviewing the information, you find it to be incorrect, incomplete, unclear or outdated, you may request that it be corrected or deleted, subject to the Company’s approval and applicable law. Before granting access, correction or deletion, you may be required to complete additional steps such as identity verification.

To exercise your rights or for any question regarding this policy, please contact us at: Liran@raipos.com

Data Security

The Company invests significant efforts in implementing and maintaining the security of its systems and personal information, and applies security measures that meet industry-accepted standards to protect the personal information provided to us throughout the period we hold it. Nevertheless, no transmission of information over the internet or by digital means is 100% secure, and we cannot guarantee that the services will be entirely immune from unauthorized access. Please note: we do not and will never ask for credit card details, passwords or other sensitive details via email or by phone calls you did not initiate.

Information About Minors

We do not knowingly collect personal information from users under the age of 18. If you are under 18 and/or are not permitted to perform legal actions without a guardian’s consent, please ask your parent or guardian to approve your use of the services and the collection of your personal information. Businesses using our systems are required to obtain parental or guardian consent where required by law.

Direct Marketing and Advertising

Providing personal details to the Company constitutes explicit consent to receive email and/or SMS messages from the Company in connection with the services (such as operational updates, service provision or system notices). Subject to your explicit consent, the Company may send you direct-marketing messages containing content that qualifies as “advertising” under the Israeli Communications Law (Telecommunications and Broadcasting), 1982. You may at any time notify us of your wish to be removed from the mailing list using the unsubscribe link or by contacting the address at the end of this document.

Changes to This Privacy Policy

The Company reserves the right to change this policy at any time at its sole discretion. Changes take effect on the last-updated date, and your continued use of the services thereafter constitutes acceptance of the changes. We will notify of any material change on the website’s homepage and/or by any other means the Company deems appropriate.

Contact Us

For any matter, question or request regarding this Privacy Policy or the exercise of your rights, you may contact us:

Company name: R.L.AI Ltd

Address: 9 Bialik St., Kiryat Ono, Israel

Email: Liran@raipos.com

Phone: +972-507-555309