Terms & Conditions

Last updated: 1.1.26

1. General and Acceptance of Terms

R.L.AI Ltd (Company No. 517254728) (“RestaurantAI”, the “Company”, “we”, “our” or “us”) operates a technology platform for managing restaurant-industry businesses and for ordering products, available via a website, mobile application and/or other digital interfaces (together, the “Platform” or “Services”).

These Terms of Use (the “Terms”) govern your access to and use of the Services and all content and services available through them.

Please read these Terms carefully. Accessing and/or using the Services constitutes your full acceptance of these Terms. If you do not agree, please do not use the Services.

The Company may update these Terms from time to time, and your continued use of the Services after an update will be deemed acceptance of the updated Terms.

The manner in which we collect, process and transfer information is detailed in our Privacy Policy, which forms an integral part of these Terms and is available here on the site.

2. The Services

The Company provides a management platform for businesses (including POS, reservations and table management, supplier and procurement management, employee management, project management and marketing tools), and also enables end users to order products and services offered by the businesses (the “Businesses” and the “Products”), whether by visiting the Business, delivery (“Delivery”) or self-collection (“Takeaway”).

The Company reserves the right to modify or discontinue, temporarily or permanently, the Services or any part thereof, with or without prior notice and at its sole discretion. The Company shall not be liable for any loss or damage resulting from any modification, suspension or discontinuance of the Services.

By using the Services you represent and warrant that: (a) all information you submitted upon registration is true and accurate; (b) you will keep such information up to date; (c) you are 18 years of age or older (or the age required under applicable law), or you have the consent of a parent or guardian to use the Services and enter into these Terms; and (d) your use of the Services does not violate any law, regulation, contract or obligation you owe to a third party.

3. Use of the Services

The Company is not the provider of the Products and does not manufacture, sell, supply or control the Products offered by the Businesses. The Company only provides a platform through which Products may be ordered, Delivery or Takeaway arranged, and payment made.

The Company is not responsible for the price, quality, supply, delivery or nature of the Products, nor for the conduct of the Businesses’ employees, suppliers or managers. Any Delivery and/or Takeaway shall be arranged between you and the relevant Business, and the Company shall not be liable for it.

4. Fees and Payment

Prices of Products are set by the Businesses at their sole discretion. The Company does not guarantee that the prices displayed on the Platform reflect the actual price of a Product at the Business, and discrepancies may exist. Displayed prices include applicable taxes and/or VAT and do not include delivery fees, which are charged in addition.

At each Business’s discretion, payment may be available through the Platform or directly to the Business. If you choose to pay through the Platform, the credit card linked to your account will be charged upon completion of the order. A transaction is finalized only after payment and receipt of an order confirmation.

The Company will not process payment with an incorrect, expired or over-limit card, and may terminate the account in such a case. In the event of an unpaid balance, you shall be responsible for all collection costs, including attorneys’ fees. The Company is not responsible for calculating or collecting taxes where payment is made directly to the Business; that responsibility lies with the Business.

5. Orders, Cancellations and Complaints

The Company and/or the Business may cancel the supply of a Product where an order does not meet the minimum required for delivery, subject to the Business’s terms. Where a pre-paid order is cancelled, a refund will be provided by the Business in accordance with its terms and the payment method. Except as stated, no refund will be provided for purchases made through the Platform.

For a complaint regarding the Platform or the Services, you may contact us at: Liran@raipos.com. A complaint regarding a Business’s services should be directed to that Business. The Company does not undertake to verify or resolve complaints regarding the Businesses.

6. Account Registration

You may use certain Services by creating an account approved by the Company, and accessing certain features requires registration and the provision of personal information, including credit card details, which may be transferred to the relevant Business upon payment.

You are solely responsible for securing your device, safeguarding your password and all activity on your account, even if not carried out by you. You must notify us immediately of any unauthorized use of your account or password. The Company will not be liable for any damage arising from unauthorized use of the account unless you have notified us in writing and requested that access be blocked. The Company may refuse use of the Services or terminate an account at its discretion.

7. Suspension and Termination of Account

The Company may, for any reason, without notice and at its sole discretion, suspend or terminate your account and remove content associated with it. Grounds for termination include, among others: extended inactivity; breach of these Terms; fraudulent, abusive or harassing behavior; harm to the business interests of the Company or the Businesses; or failure to make payment.

Upon termination you will lose access to your account and any content available through it. You may request termination of your account at any time by contacting us. Termination or suspension does not affect obligations intended by their nature to survive termination (including intellectual property, indemnification, representations and limitation of liability).

8. Content and User Content

“Content” means all content available on the Platform or through the Services, including pictures, videos, menus, prices and information about Products and Businesses. Content uploaded to the Platform, including Product images, is for illustration only and does not bind the Company.

“User Content” means any content you add, including reviews, ratings, suggestions and ideas. You are solely responsible for your User Content and represent that it complies with all laws, that you have all rights necessary to submit it, and that it does not infringe any third-party rights. If you provide sensitive or protected data (such as health data), you undertake that you have obtained the data subject’s consent as required by law.

The Company has no obligation to accept, display, review or retain User Content, and may edit, remove or delete any content, including User Content, at any time, without notice and for any reason. The Company does not endorse any User Content or any opinion, recommendation or advice expressed in it, and disclaims all liability in connection with User Content.

9. Content Restrictions

You agree not to transmit, submit or post User Content that: (1) violates the rights of others, including defamation, harassment, stalking or threats; (2) infringes intellectual property, moral or other rights of any third party; (3) furthers illegal, fraudulent or violent activity, or involves stolen, counterfeit or unauthorized material; (4) does not comply with applicable law; (5) publishes falsehoods or misrepresentations that may harm the Company or a third party; (6) imposes an unreasonable load on our infrastructure; or (7) contains offensive, racist, threatening, pornographic material, viruses or harmful components, or material that encourages a criminal offense.

10. Use Restrictions

You may not, and may not attempt to: (1) decipher, decompile, reverse-engineer or copy the software used to provide the Services without prior written authorization; (2) circumvent, disable or interfere with security features of the Services; (3) use the Services for any commercial purpose not permitted; (4) use any robot, spider or automated tool to retrieve, index or reproduce the Services; (5) use another user’s account or password without permission; or (6) use the Services in any manner not permitted by these Terms.

11. Intellectual Property

The Company, and where applicable its vendors, own the Platform, the Services and all Content available therein, including all intellectual property rights, trademarks, service marks and logos. Except as expressly permitted, you may not copy, further develop, reproduce, distribute, display, sell or otherwise use the Services or Content, and may not remove or alter any proprietary notice.

You own the User Content you submit. By submitting User Content, you grant the Company and those on its behalf a worldwide, non-exclusive, royalty-free, perpetual, transferable and sub-licensable license to use, copy, distribute, modify, create derivative works of and display such content in connection with the Services and in any media, including for promoting and marketing the Services.

12. Disclaimers and Disclaimer of Warranty

Your use of the Services is at your sole discretion and risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind.

To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of title, merchantability, fitness for a particular purpose and non-infringement, and any warranties regarding the security, accuracy, availability or performance of the Services, or that the Services will be error-free. Some Product and pricing information is received from the Businesses and displayed as is; the Company does not verify its accuracy and shall not be liable for inaccuracies or errors.

13. Third-Party Applications and Services

Portions of the Services may include links to third-party websites or services, including Business websites. The Company has no control over such sites, and all use of them is at your own risk. The Company is not responsible for third-party content, services, payments or privacy practices, and does not endorse products or services offered by third parties.

14. Limitation of Liability

The Company shall not be liable for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication-line failure, theft, destruction or unauthorized access to the Services, nor for any technical malfunction of networks, servers or equipment. Under no circumstances shall the Company be liable for any loss or damage, including personal injury, arising from the use of the Services or any content, whether online or offline.

To the maximum extent permitted by law, in no event shall the Company or its officers, directors, employees or agents be liable for any damages whatsoever, including indirect, special, consequential or punitive damages, arising from the use of or inability to use the Services. The Company’s aggregate and cumulative liability to you or any third party, under any cause of action, shall not exceed the amounts paid by you to the Company in the six (6) months preceding the cause of action. If you have not made any payment to the Company, the Company shall have no liability to you.

15. Indemnification

You agree to indemnify and hold harmless the Company, its employees, officers, directors, subcontractors, service providers and agents against any claim, damage, cost or expense (including attorneys’ fees) arising, directly or indirectly, from: (a) your breach of these Terms or by anyone using your device or password; (b) any damage arising from your use of the Services; (c) your violation of any law; (d) your infringement of the Company’s or a third party’s intellectual property rights; and (e) any other matter for which you are responsible under these Terms or applicable law.

16. Miscellaneous

These Terms are governed by the laws of the State of Israel, excluding its conflict-of-law rules. Exclusive jurisdiction over any matter relating to these Terms is vested in the competent courts of the Tel Aviv-Jaffa District. Any cause of action against the Company must be brought within one (1) year of arising, failing which it shall be deemed waived.

You may not assign your rights under these Terms. The Company may assign its rights, in whole or in part, to any third party at its discretion and without prior notice. If any provision is held unenforceable, it shall be replaced with a valid provision closest to the parties’ intent, and the remaining provisions shall remain in effect. Nothing in these Terms creates any agency, employment or partnership relationship between you and the Company. These Terms constitute the entire agreement between you and the Company regarding their subject matter.

17. Contact Us

For any question regarding these Terms, you may contact us:

Company name: R.L.AI Ltd

Address: 9 Bialik St., Kiryat Ono, Israel

Email: Liran@raipos.com